Thank you for shopping at etcinap. By placing an order with us, you agree to the terms outlined in this policy. We have established these guidelines to ensure transparency and to help you understand our return and refund processes. If you encounter any issues with your order, please contact our customer support team at support@etcinap.com, and we will respond within 12 hours.
A. Return Policy
We are committed to your satisfaction and will gladly assist you with an exchange or refund under the following circumstances:
- Incorrect Product Received: If you received a product different from what you ordered.
- Damaged Products: If your order contains items that are damaged upon arrival.
- Printing Errors: If there are printing errors on the products you received.
- Missing Items: If part of your order is missing from the package.
B. Return Procedure
To initiate a return, please follow these steps:
- Contact Us: Email us at support@etcinap.com with your order number and a detailed description of the issue.
- Approval Process: Our team will review your request and, if approved, will provide you with a prepaid return shipping label and instructions on how to return the item(s).
- Return Shipment: Securely package the item(s) and attach the provided shipping label. Items must be sent back within 14 days of receiving the return label.
- Important Note: Items returned without first contacting us and obtaining approval will not be accepted.
C. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 2-5 business days.
- Notification: You will receive an email confirming the refund.
- Follow-Up: If you have not received your refund after this period, please check with your bank or credit card company, as processing times may vary. If you still have concerns, feel free to contact us at support@etcinap.com.
D. Our Commitment
- Responsibility for Errors: If the issue with your order is due to an error on our part, we will replace the product at no additional cost to you.
- Prompt Support: Our customer service team is dedicated to resolving your concerns promptly and will respond to your inquiries within 12 hours.
E. Important Notes
Please be aware of the following conditions:
- Return Request Timeframe: Return requests must be made within 21 days of receiving your order. Unfortunately, we cannot accommodate return requests made after this period.
- Non-Returnable Situations:
- Incorrect Address Provided: We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
- Customer Input Errors: This includes typographical errors or incorrect information provided for customized products.
- Preference Changes: We cannot accept returns or offer refunds for issues related to personal preferences, such as choosing the wrong model, size, or color.
F. Order Cancellation
- Cancellation Window: If you wish to cancel your order, please contact us within 12 hours of placing the order.
- How to Cancel: Email us at support@etcinap.com with your order number and a request to cancel.
- After 12 Hours: Orders cannot be canceled once they have begun processing.
G. Contact Information
If you have any questions or need assistance, please do not hesitate to reach out:
- Email: support@etcinap.com
- Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
H. Final Remarks
Our return and refund policy is designed to protect your rights and ensure a fair process for all parties involved. We highly encourage you to review your order details carefully before finalizing your purchase. It is our privilege to serve you, and we are always ready to assist in ensuring the best possible shopping experience.
Thank you for choosing etcinap. Your satisfaction is our top priority.