Order Exchanges
To ensure a seamless transaction, we kindly request that you meticulously review your order details—including size, design, and quantity—before finalizing your purchase. Please note that we are unable to accommodate exchanges for inaccuracies in these selections. However, you have the option to cancel your order within a 24-hour window and place a new order with the correct specifications. Our dedicated support team is always available to assist you with any ordering requirements.
Order Cancellations
Timeframe: Within 24 hours of order placement
You have the ability to cancel your order within 24 hours of placing it. Beyond this timeframe, the order may have already entered processing, making cancellation unfeasible. A cancellation fee equivalent to 10% of the total order value will be imposed. To initiate an order cancellation, please reach out to us via email at support@etcinap.com.
Returns and Refunds
Eligibility: Within 30 days of delivery
We accept returns within 30 days of delivery. After this period, the order is considered final, and refunds are no longer available. Returns and refunds are permissible under the following circumstances:
- Damaged or Broken Items: If the item arrives damaged or broken.
- Incorrect Product Received: If the received product varies in design, size, or material from the original order.
- Wrong Item Delivered: If an incorrect item is received.
- Product Misrepresentation: If the product significantly deviates from its description.
Items Not Eligible for Return or Refund:
- Items that have been worn, washed, or altered.
- Defective items unless the defect is attributed to our oversight.
- Items lacking original tags.
- Items with minor, fixable thread issues.
Returned items must be in their original condition and packaging.
Refund Claim Requirements
When filing a refund claim, please provide:
- Shipping Label/Receipt
- Proof of Purchase
- Evidence of Defects
- Any relevant communications, such as email screenshots
Return and Refund Process
Please direct your inquiry to support@etcinap.com along with the required documentation. We pledge to respond within 2-3 business days regarding your eligibility. It is essential to adhere to the instructions provided and dispatch the package only upon receipt of a confirmation email containing the return address. Please provide the carrier’s tracking number for any returned items. Customers are responsible for covering return shipping costs.
Refund Processing Time
Refunds are typically processed within 2 business days of our receipt of the return. Upon confirmation of receipt via email, we will issue a full refund including the original shipping costs. If there are any delays in the refund process beyond 10-15 days, we recommend contacting your bank or credit card company. For further inquiries regarding delayed refunds, please contact us at support@etcinap.com.
Important Notes
- Our return policy remains effective for 30 days from the delivery date.
- Items may be returned or exchanged within this timeframe, with customers bearing the shipping expenses.
- We disclaim any responsibility for damages or losses incurred during return shipping.
- Customers are expected to manage any ineligible requests or lost returns independently.
- Prior to initiating a return, please consult our Support Team for guidance and clarification.
Thank you for your understanding and cooperation. We are always here to assist you and ensure the best possible shopping experience.